Account Manager

Who We Are

As a team of driven simplifiers, our purpose is to bring clarity and simplicity to complex issues, freeing our clients to focus on their core business. We are continuous improvement-minded souls; we are passionate about our clients and helping them achieve their goals.  This makes us a dedicated team willing to do what it takes to get the job done while exceeding expectations.  If you are looking for a 9-5 job, this probably is not going to be a good fit for you. Our intimate client approach is centered around our 4 core values.

‍Job Summary

The Account Manager is a key member of our team who will work with a dedicated group of clients and is responsible for understanding and achieving the client’s short-term and long-term goals. The Account Manager is a client-facing, post-sales role and you will serve as the day-to-day point of contact, maintain client satisfaction, while keeping quality of work high so clients want to renew. The Account Manager will have a proven track record of client retention and be a natural problem-solver and big picture thinker. Fully remote position with flexible work hours.

Responsibilities include:

• Ensure clients are taken care of and delighted by our work
• Project manage client workload
• Collaborate with delivery team to ensure the delivery of great work
• Achieve client’s marketing goals
• Ensure profitability and efficiency while utilizing agency resources‍

‍Job Requirements include:  

• 5+ years of multichannel digital marketing, operations, new product development experience or a combination of experience in these disciplines
• 2+ years of experience working for a company in the manufacturing industry
• You have prior experience in being the primary point of contact for clients
• Serve as the day-to-day contact
• Create Strategic Online Marketing Plan
• Execute data analysis and reporting
• Perform renewals and upsells

Digital Tool Experience

• Microsoft Office Suite (required)
• SharpSpring(preferred)
• Wrike (preferred)
• Adobe Sign (preferred)
• ZeroBounce (preferred)
• LeadFeeder (preferred)
• Zapier (preferred)
• Adobe Suite – Acrobat Reader (preferred)

Location

• Remote